Return and Shipment Policy
Placing an order
All our products prices already include 24% VAT and do not cause additional costs. You can place an order by adding it to the shopping cart, proceed directly to Checkout or modify I by pressing "View and edit cart". Fill in your address and other required information and make sure everything is correct. Once your order has been placed you will get order confirmation to the e-mail address you used during the checkout. We are usually shipping orders the same or next day. If you need to make any changes to your order please contact us as soon as possible. You can write us at email@example.com or call us at +358400400011.
Customer account and registration
We do not have a customer registration and accounts on our website. Therefore, you are not required to go through any registration processes. Every time you are ordering from us you will need to enter your address and other personal information for us to make a shipment. (Note: We do not ask/collect sensitive personal information).
Methods of payment
Credit/Debit Card Payments
You can pay on our website using following credit cards: Visa, Mastercard, Amex, Discover, JCB, Diners, Maestro and UnionPay. Please note, that we do not store or collect your credit card, bank information. All transactions are supported by third-party gateway from PayPal.
We also accept payments via PayPal. When selecting this method, you will be redirected to the PayPal checkout, where you can complete your purchase. If you are a registered customer you will just need to login into your PayPal account. If you are new to the system you will need to go through the registration before you can continue.
Shipment and Tracking
We offer free shipping on all our pedals and amplifiers. We ship via Post, DHL and UPS. The shipment methods can vary and depend on country of delivery and shipment conditions. For all our shipments we provide tracking code which you will get by email. If you did not get your tracking code within 3 business days please contact us.
Returns and Refunds
Our Return Policy: In case if the product does not meet your expectations, you can return the product you purchased from us. You can choose between return – get refund or exchange options. You can claim return within 14 days starting from the day of original purchase. Our Special Offers are not eligible for returns and refunds. Special condition: In case if the product is broken or does not work you can return it to us. Amount of the refund: Depends on the condition of the returned product. The product should be returned in the intact, great condition as it was sold and include the original packaging. If there are any scratches, markings or any other signs of use or packaging and its components are damaged or missing, we will evaluate the loss in value and refund the purchase partly. The refund will be transferred to you once we receive the product back. Refunds are made using the same way originally used during the purchase. You will receive your refund to your Credit Card or PayPal account, depending on what you have used.
Note: Before returning/sending the product please contact us for more information on the procedure!
All our products have 2 years warranty. If you have any issues related to guarantee of the product you purchased from us please contact us. If you purchased our product from our official dealer please contact the shop from where you made your purchase first.